Simply put: This is our neighborhood and this is where we live.
Picture the neighborhood where you live. You know where the stores are, where the restaurants are and where you can buy gas. Quite frankly, that information is easily available on the internet to any individual willing to do the research.
There are things, however, that only you would know, based upon your living in that area. For example, anyone can find out where to buy gas, but you know which gas stations have the best price. Anyone can find out where the restaurants are, but you know which one's have the best tasting food and/or service.
Windward lives, every day, in the telecom neighborhood. We sit side by side with our clients through the good times, and the bad. We experience their happiness and their pain. The value we bring to our clients is that familiarity.
Knowing what to look for, what to watch out for, how much to spend and where to go to gain speedy resolution to issues is critical for your success in this "neighborhood."